Product Inquiry
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×INDEPENDENT CERTIFICATION
All our diamonds over 0.50ct come with a certificate from an independent laboratory, which offers an unbiased and objective assessment of the 4C’s (Cut, Colour, Clarity, Carat) of your diamond.
ANNUAL COMPLIMENTARY
CLEAN & POLISH
We will complimentarily clean, polish and check any engagement ring purchased from us once a year for five years.
WARRANTY
All our jewellery comes with a warranty against manufacturing faults:
- The warranty only covers manufacturing faults.
- The warranty does NOT cover general wear and tear. This is important because gold, being a soft metal, will wear over time and may require building up and reinforcement.
- Physical damage to the item is NOT covered. This includes, but is not limited to, issues like a broken, bent, or pulled claw, or a band or setting that is twisted or bent out of shape- avoid lifting heavy objects or gripping items firmly and be cautious that the band and setting don’t get caught and pulled causing the ring to bend or twist.
- The warranty does NOT cover the main centre diamond. It’s recommended to have separate insurance for this. If a small side stone falls out without any evidence of physical damage (like a broken/bent claw or bent, out of shape or squashed band/ring), it will be replaced at no charge.
It is aways advisable to have separate insurance for the centre diamond and for physical damage.